Confidentiality

From the moment you get in touch with us, everything you say is confidential.

Our confidentiality policy is held for your own protection, and for the protection of vulnerable adults and children. Therefore, there will be no disclosure of your case or engagement.

The only limit to our confidentiality policy is when you or others are at risk of serious harm, life threat, safety threat, or criminal activity. This limit to our confidentiality policy includes but is not exclusive to reports of child-, elder-, and dependent adult- abuse, which can be physical-, sexual- or emotional- abuse; and expressed threats of violence.

As your Healthcare Representative, we are mandated people, i.e. we are legally obliged to report to Tusla (National child protection, early intervention and family support services Agency) any disclosure or concern of abuse or neglect, that is physical, sexual or emotional, and that occurs to anyone who is now under 18 years of age, or who was under 18 years of age at the time of the experienced abuse. Please note that, therefore, the limit to our confidentiality policy also includes retrospective reports of abuse, for example, if you are an adult now and you disclose having been abused as a child.

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Note:

• If you are in crisis, you can always text HELLO to 50808 or Call Samaritans using their freephone 116 123

• Alternatively, if you have a risk emergency and need to reach us outside of hours, you may use our emergency phone contact and WhatsApp, 0899 72 42 30.

• Please note that we are not an emergency service, such as hospitals, psychiatric units, Accident & Emergency (A&E), ambulances, police, fire brigade, or 24/7 services. Therefore, we can only help you within our scope of work availability and make relevant referrals for yourself.

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Data Protection Policy

Dublin Mind Clinic collects and stores your personal information safely for the purpose of delivering the services provided by Dublin Mind Clinic to you as our client. In addition, your anonymous data is solely used for the purposes of research and development of our services.

Dublin Mind Clinic keeps your data due to legal requirements for seven years from the date you last engaged with our services, after which all of your data will be destroyed to protect your confidentiality further. In the case of clients who are minors, their data will be kept until they reach 24 years of age, after which point their data will also be destroyed.

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Engagement in Telehealth (Online Therapy)

Telehealth is the distribution of health-related services and information via electronic information and telecommunications technologies to support long-distance clinical health care, client and professional health-related contact, care, advice, education, intervention, monitoring, remote admissions, and health administration. Telehealth technologies include videoconferencing, the internet, store-and-forward imaging, streaming media, and terrestrial and wireless communications.

Dublin Mind Clinic takes your safety and confidentiality seriously. This is why we invest on the highest standards of professional telehealth platforms, which are GDPR and HIPAA compliant, and which include encryption of all data involving your video therapy connection. In addition, none of the messages exchanged or videos used during therapy are recorded; all video therapy data is automatically destroyed after each online session.

As much as Dublin Mind Clinic ensures your safety and confidentiality from our end, it is also crucial that you take responsibility for ensuring your safety and confidentiality from your end. Therefore, our online therapy requires that you: Use a private device (not a public access device); use a private network (not a shared network); do not leave your online therapy screen open when you move away from your device; consider who may have access to your device information; ensure a private and confidential space for your online therapy; and a reliable high speed internet connection.
 

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Sessions

Sessions are typically arranged on a weekly basis and last up to 50 minutes. The recommended duration for psychotherapeutic treatment is of 12 sessions - whilst considering a shorter or longer period, depending on the client’s needs.

Psychotherapy does not only treat present symptoms, but it also treats the origins of symptoms, in light of preventing their future emergence. In addition, Psychotherapy enables the client to “train” and practice their personal skills and abilities, to develop long-term coping strategies and resilience.
Therefore, Psychotherapy is based on a joint work between therapist and client; which in turn makes it crucial that the client commits fully to their treatment and that they are consistent in it.

It is not tolerated that sessions go overtime, as this jeopardizes the time-sensitive work that Dublin Mind Clinic commits to the development of its services for all of our clients. It is also not tolerated that clients block book their sessions in advance, as this jeopardizes other clients’ possibility to adhere to Dublin Mind Clinic’s weekly availability.

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Fees

1. Sessions must be paid in advance. You can pay your session fee via card at the reception before your session start or by paying the invoice in advance.

2. You must first pay any outstanding session amounts before a next session can be booked.

3. If you arrive at your session and are unable to pay any outstanding and/or current fees, it will be necessary to reschedule your session for a later date.

4. Card payment: For card payments, please have your card ready for payment at reception before your session start. It is recommended to have a backup payment method in case the card is not accepted or if there are any technical issues.

5. ​We do not accept cash or check payments.

Fees are not to be accumulated and paid at a later stage. Therefore, it is the client’s responsibility to ensure they have the required fee for their appointment.
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Dublin Mind Clinic fees are competitive and take into consideration individual clients’ financial needs.

Therefore, the price of each Psychotherapy session is €80.

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Late Cancellations

Late cancellations within less than 48 hours in advance of the time of your upcoming session are charged half-price:

• €40 for Psychotherapy sessions

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Otherwise, a minimum of 48 hours’ notice in advance of your appointment time is required in order to cancel your session free of charge.

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No Show

If no effort is made to cancel your appointment 48 hours in advance of the time of your appointment, OR if you cancel your appointment within 2 hours or less from your appointment time, you will be charged in full for your missed session:

• €80 for Psychotherapy sessions

Otherwise, a minimum of 48 hours’ notice in advance of your appointment time is required in order to cancel your session free of charge.

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Free First-Time Consultation (for Psychotherapy only)

This service is a once-off service for Psychotherapy only. If you do not attend your booked free first-time consultation, you can no longer use it for your next booking(s), and future sessions are subject to the regular prices and terms.

 

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Being late

If you are late for your appointment, we will do what we can to give you your full treatment time. However, treatment time may be shortened to allow us to finish on time for the next client.

 

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First Appointment

You may call or e-mail Dublin Mind Clinic to make your first appointment. Although GP referrals are appreciated, they are not a requirement and you may make an appointment directly with us.

 

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Housekeeping (in-person Therapy)

Please adhere to and respect our housekeeping rules listed below:

1. No Photography

2. No video recording / video calls

3. No vehicles and animals inside the premises (except service animals)

4. No property damaging

5. No children are left unattended.

6. Keep sound to a minimum to respect all sessions. Mute electronic devices and avoid calls while on the premise.

7. Food and drinks: No food or beverages are allowed inside Dublin Mind Clinic therapy rooms, with the exception of a bottle of water that may be taken with you to your session.

8. No disruption to ongoing sessions (i.e. knocking, door opening)

9. All visitors must report to the reception.

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General Notes

Please note that we do not provide any advice regarding clients’ health insurances and taxes and clients’ eligibility to claim for their fees. It is the client’s responsibility to inform themselves with their health insurance about whether they are or not eligible to claim their fees.

Please be aware that Dublin Mind Clinic cannot answer to time-sensitive queries or concerns from clients that emerge between or outside of their sessions. Therefore, we ask that such time-sensitive queries or concerns are brought to your next session, where they can be addressed and planned.

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Permission to be contacted

Please let us know if you give us permission to contact you between or outside of sessions where necessary or in your interest.

 

I hereby consent Dublin Mind Clinic to contact me via: